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The Frequently Asked Question Page: Here are answers to the more common questions we get asked.

The #1 Asked Question
The #2 Asked Question

Mat/Hex Questions
How Do You Measure A Hex?
Hex and Square Sizes
Adding Hex/Square Grids to the Western Town Mats
Double Sided Game Mats
Sea Green Game Mats
D-Day Beach Game Mats
Adding Verges to Half-Inch (14mm) Wide Unpaved Roads
Deep Space Game Mats: Standard and Alternative Colored Nebulae
Enhanced Deep Space Game Mats
Enhanced European Field Game Mats
Heroscape Game Mats
Gladiator Arena Game Mats
Different Hex/Square Grid Colors?
Why Some Orders Get Printed Before Others
6x4-ft Game Mats
8x4-ft Game Mats
45x96-in Game Mats
Printing Hexes/Squares onto 72x90-in Mats
Shipping the Mats
Christmas Shipping (as gifts)
Custom Mats
Bulk Orders (Large Orders)
Mats Without Fabric Binder (cheaper mats)
Returning Purchases

Requesting a Price Quote
How Do I Get a Refund?
Number 1 Question Asked:

Can I have a double-sided game mat with a different colored felt on the back?
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No. The color of the felt dictates what the color will be on both sides of the felt mat. If you need a game mat with a different color on either side, you must order two different mats. However, you can have a mat with European Fields on one side and Earth Green, European Fields, Enhanced European Fields or Sea Green on the other, since all these game mats use the same green base felt.

Number 2 Question Asked:

How do you measure a hex?
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We measure hexes from flat-side-to-flat-side. To see a diagram of "How To Measure a Hex", Click Here.




Mat/Hex Questions:
Which way do the hexes run on your mats?
Our 72 x 45 inch mats (currently) have their hexes running the length, as apposed to running across the width. With our half-size and quarter-size mats, you have the choice of how you want the hexes to run. If you want to purchase half-size and quarter-size mats, please check this page: Mat Facts.

Can you make me a 7ft x 11ft mat?
Our felt comes in 6ft widths, so the maximum size is going to be 6ft wide. We can make virtually any length, but... we can only print hex/square grids up to 72 x 45 inches. We can print our star and rock scatter pattern up to 8-ft in length (these would be the Mars Red, Desert Brown and the Deep Space game mats), but anything larger than 72 x 45 inches will not come with hexes/squares.

How do you measure a hex?
We measure hexes from flat-side-to-flat-side. To see a diagram of "How To Measure a Hex", Click Here.

What Sizes of Hexes and Squares do we current produce?
At this time we can print hexes in the following sizes: 1, 1.5, 1.75, 2, 3, 4 and 5 inch sizes; we can print the following square sizes: 1, 2 and 4 inch sizes.

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Adding Hex/Square Grids to the Western Town Mats:
How much would it cost to add a hex or square grid to the 72 x 45 inch Western Town mat?
Adding a hex or square grid to a 72 x 45 inches mat increases the price by $15 USD. This makes the 72 x 45 inch Western Town mat $45.99 USD.

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Double Sided Mats:
What is a double-sided mat?
A double-sided mats are mats with either hexes/squares, artwork, or both, on both sides of a mat.

What isn't a double-sided mat?
If you need a Sea Blue, Desert Brown or Earth Green game mat with a hex or square grid on one side, but blank (no hexes/squares) on the reverse side, then this is a "single-sided" game mat.

How do I order a double-sided mat?
The best way to order a double-sided mat is to send us an email request for a PayPal invoice.

How much does a double-sided mat cost?
The cost varies from mat to mat. To look up the price of a double mat: Click Here

Can I order a Deep Space or a European Fields double-sided game mat?
Yes. These are both commonly requested game mats. For pricing of double-sided game mats, you should look at this page: Double-Sided Mats. You can order a double-sided Deep Space game mat with the reverse side with just stars/nebula, or with stars/nebula and hexes or squares. You can order a double-sided European Fields game mat with just the field pattern, or with with the field pattern and hexes or squares. We do not charge a custom fee for these game mats. The best way to order a double-sided mat is to send us an email request for a PayPal invoice.

Can I have a European Fields game mat with hexes/squares and the other side with the field pattern but without hexes or squares?
Yes. This mat costs $20 USD extra, and is listed on the Double-Sided mat chart Click Here

Can I have a Deep Space game mat with hexes/squares and the other side with stars/nebula but without hexes or squares?
Yes. This mat costs $25 USD extra, and is listed on the Double-Sided mat chart Click Here

Can I have a Sea Blue mat with a Deep Space mat on the other side?
No. The color of the felt dictates the color on both sides of the felt mat. If you want two different colored mat sides, you must order two different mats. However, you can have a mat with European Fields on one side and Earth Green or Sea Green on the other, since these three game mats use the same green felt.

Can I have a double-sided Snow Field game mat?
No. White felt is the one felt color that does not work double-sided. The reverse side will always show through -- you won't like the results (trust us here, we have tried this and it really doesn't work).

How long does it take to make double-sided mat vs a regular mat?
Because it is double-sided, and because we have to wait a while for the inks/paint to dry before we can start work on the other side, double mats do generally take longer to produce. Some double-sided mats are fairly quick to produce, while others can take much longer -- it is all a question of drying time (we did install heaters and fans in our drying room so drying time has been reduced) and coordinating all customer order together.

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Sea Green Game Mats:
What is a Sea Green game mat?
A Sea Green game mat is an Earth Green game mat that has been airbrushed blue and has white sea waves added. The mat is a fairly common request from customers. The price of a Sea Green game mat without a hex or square grid is: $58.99 USD, and with a hex and/or a square grid this game mat is $63.99 USD. This mat is often made on the reverse side of a European Fields game mat or on the reverse side of an Earth Green game mat (with hexes/squares). There is an additional charge of $20 to add a Sea Green game mat to the reverse side of a game mat, or $25 to add both Sea Green and a hex/square grid to the reverse side of a game mat.

For photo images of the Sea Green game mat Click Here.


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D-Day Beach Game Mats:
What is a D-Day Beach game mat?
A D-Day Beach game mat is a game mat that depicts a sea and beach area and is usually used for D-Day style beach assault games. The water area is airbrushed blue and has white sea waves added. This mat is a fairly common request from customers. The price of a Sea Green game mat without a hex or square grid is: $58.99 USD, and with a hex and/or a square grid this game mat is $63.99 USD. This mat can be made on the reverse side of a European Fields, Sea Green, Earth Green, or a Green Planet game mat. If you require your game mat to have a D-Day Beach on the reverse side, please ask for a price quote (to add a D-Day Beach without hexes/squares on the reverse side of a game mat, for a 45x72 inch game mat, the price is an additional $25 ($30 if the D-day Beach has hexes/squares) to the cost of the base mat (example: An Earth Green game mat costs $39.99 USD, and having a D-Day Beach (without hexes/squares) added to the reverse side would cost an additional $25 for a total of: $64.99 USD).

For a photo image of a D-Day Beach game mat, Click Here. Note that the photo depicts a D-Day Beach half-size (72 x 23 inch) game mat.


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Adding Verges to Half-Inch (14mm) Wide Unpaved Roads:
Can I custom order Half-Inch Wide Unpaved Roads with Verges?
Yes. All our unpaved road systems can be made with Verges including the 0.5 Inch (14mm) wide roadways -- for the half-inch width roads with verges, please ask for a price quote. These are time consuming to make on a demand basis due to their small size/width -- we can make these but prefer to schedule them in rather than get swamped with orders for this product. Click here to learn What is a Verge?




Different Hex/Square Grid Colors?:
Can I order a game mat with different hex or square colors?
In theory, yes. We have had customers order Desert Brown game mats with White hexes, or Earth Green and Mars Red game mats with black hexes (as apposed to subdued hexes). If you have a special need, just ask. All we may say is no ;-)





Why Some Orders Get Printed Before Others:
I ordered a game mat a week before my friend but he got his game mat first. Why?
This question is usually followed up by a second question, "Don't you produce game mats in the order they were received? The answer is, Yes and No. With any printing system, other than digital printing, you must first setup your equipment to be able to print. This involves locking and registering the print screen onto the print pallet and having all the felt cloth ready for printing. The felt cloth is usually cut to an appropriate rough size before the printing starts. Preparation for printing can take up to 2 hours or more depending on the number of game mats and the type of game mats that are to be printed. The printing itself can take up to 2 hours, or more. Once printing is complete, you must take the print screen off the print pallet, and clean it along with all the equipment that was used. Cleaning is very important so you tend to do a good job, there is no rushing through this process; no one wants to have damaged print screens because they cost big $$$ to repair and having ink dry in a print screen is nothing short of a major disaster. This means a single print run can take more than 4 hours to complete from start to end.

Once you have set up a print run, because of the time it takes to set everything up, and because of the disassembly and cleaning time, you want to print everything that requires the use of the print screen you are currently using. For example, if you are about to print Sea Blue game mats with 2 inch hexes, you need to print ALL game mat orders that require 2 inch hexes and use the same ink color. That means you may be printing orders that are up to two weeks old, but you also include orders received within the last two minutes. This is why a customer who ordered later may indeed get his order sooner than a customer who ordered two weeks prior. This is how silk screen printing works. Its done this way to save money and time, with emphasis on time, but as we all know, time is money.




How Do I Get A Refund?:
I would like a refund. How do I go about it? (1)
Phone us (604-619-6925) and leave a message, or email us (erichotz@shaw.ca). If you choose to leave a message on our answering service, please state, clearly, your name, email address and the date of the purchase. If requesting via email, give us your name, or the name of the person, who placed the order, the date the order was made and what was ordered. We usually issue refunds within 24 hours unless we are away from our studio, which can happen.

I would like a refund. How do I go about it? (2)
If you purchased a product from us, simply package the product and mail it back to us. Upon receipt of the product, assuming its in good shape, we will issue you a refund that will also include your return shipping costs. If you want a refund because you did not receive your order, we will issue a refund immediately.




6x4-ft Game Mats:
6x4-ft Game Mats
At present, we can make 6x4-ft (72 x 48 inch) game mats providing the game mats do not have hexes/squares. This is considered a custom game mat and may have an additional $5 fee. However, the Western Town game mat can be requested as a 6x4-ft (72 x 48 inch) game mat at no extra charge. Please ask us before purchasing if you are in doubt or are confused about purchasing 6x4-ft (72 x 48 inch) game mats.

Standard Game Mats We Produce
The standard game mat we produce with: 72 x 45 inches (6x3-ft 9-inches); the double-size game mat measures: 72 x 90 inches (6x7-ft 6-inches); half-size: 34 x 45 inches; and quarter size: 22 x 34.

How do I pay for a 6x4ft game mat?
There will be a $5 additional fee, so we would send you a PayPal invoice, or you can pay via an International Money Order (or via check: US and Canadian customers only).



8x4-ft Game Mats:
8x4-ft Game Mats
We can make 8x4-ft (72 x 96 inch) game mats without hexes. The only hex sizes that will work on a 8x4-ft game mat are 3, 4 and 5 inch hexes. This is a custom game mat and therefore will incur a $10 fee and also an additional cost to cover the extra cost of the additional felt required to make the game mat.




45x96 Inch Game Mats:
45x96Inch Game Mats (45 inches x 8 feet)
We have had several customers request game mats that are 45 x 96 inches in size WITH hex/square grids. We can make these game mats, providing, for technical reasons, the hexes are 3, 4 or 5 inches, or the square grid is 4 inches in size. This is a custom game mat and therefore will incur an additional $10 fee on top of the cost to cover the additional felt required to make the game mat. Please request an invoice when ordering these game mats.

45x108Inch Game Mats (45inches x 9 feet)
We have had a few customers request game mats that are 45 x 108 inches in size WITH hex/square grids. We made a Dirt Planet (without craters) game mat 45inchesx9feet recently with 5 inch hexes. Again, for technical reasons, the hexes sizes we can print onto these game mats are 3, 4 or 5 inch in size, or a square grid 4 inches in size. This is a custom game mat and therefore will incur an additional $10 fee on top of an extra cost to cover the additional felt required to make the game mat. Please request an invoice when ordering these game mats.


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Deep Space Game Mats: Standard and Alternative Colored Nebulae:
Can I have a Deep Space game mat with different colored nebula?
The Deep Space game mat can have almost any colored nebular you desire, although some colors work better than others. The standard Deep Space game mat will come with a Red/Yellow/Orange colored nebula. Our "Alternative" colored Deep Space game mat has a Green/Blue/Yellow nebula. We often get asked to create various colored nebulae, or even game mats "without" a colored nebula. Any alternative colored nebula is a "custom" game mat, which means it will cost an additional $10 to purchase. The reason is we per-make our Deep Space game mats and for us to stop production to create any "non-standard" game mat takes extra time and effort. To view what a Deep Space game mat looks like with alternative colors: CLICK HERE.

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Enhanced Deep Space Game Mats:
What is an Enhanced Deep Space game mat?
An Enhanced Deep Space game mat is essentially a Deep Space game mat with more artwork applied to the game mat's surface. These mats take longer to produce, have more airbrushed paint/artwork and have more detailing added. Having one of these game mats is like playing your games on an enlarged NASA photo: bright colors, detailed nebula with many subtle and not so subtle airbrushed colors. The Enhanced Deep Space game mat costs $15.00 more than a regular Deep Space game mat, for a 45x72 inch game mat; enhanced half-mats cost $10.00 USD extra. For a game mat without hexes/squares, you may have the size increased to 48 inches wide from our standard 45 inches for an additional $5.00 USD fee. When ordering an enhanced Deep Space game mat, email us with a request for a PayPal invoice.
For more information: Click Here




Enhanced European Fields game mat?

An Enhanced European Fields game mat is a European Fields game mat with a lot more artwork applied to the game mat's surface. These game mats show hedges/tree lines that usually line the edge of European Fields/Pastures. These mats take longer to produce, have more airbrushed paint/artwork and have more detailing added. These game mats are handcrafted pieces of artwork.
For more information: Click Here




Heroscape
We do make game mats that can be used with the Heroscape tile system. Heroscape tiles are 1.75 inches in size so if you need a game mat for your Heroscape tile games, just purchase a Hotz Mats game mat with 1.75 inch hexes. Felt game mats work well with Heroscape tiles because the felt helps to keep the tiles from sliding around during game play.
For more information and photos: Click Here





Gladiator Arena Game Mats
We produce two different arena styles in two different sizes on three colored felts (Sea Blue, Sand Grey and Sand Brown). With our Red Sand Blue Sky arena game mats, we also produce a Deluxe and Standard version. All the gladiator mats are also available with or without grids. At this time, the RSBS game mats are only available with square grids (as shown in examples on this website) or without square grids.
For more information: Gladiator Arenas with Hexes, or Red Sand Blue Sky Arenas


Different Colored Felt on Your Gladiator Arena Game Mats?
If you want your gladiator arena game mat to be on a different colored felt than what we supply, just ask us and we will see what can be done.

Double-sided Gladiator Arena Game Mats?
Yes, we made several double-sided Gladiator Arena game mats for customers. These are usually a regular Gladiator game mat on one side, and on the reverse side, the arena is printed without hexes. This is cheaper to order than two arena game mats, and allows the customer to play hex based games or using non-hex based rules systems.



Different Hex/Square Grid Colors?:
Can I order a game mat with different hex or square colors?
In theory, yes. We have had customers order Desert Brown game mats with White hexes, or Earth Green and Mars Red game mats with black hexes (as apposed to subdued hexes). If you have a special need, just ask. All we may say is no ;-)

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Printing Hexes/Squares onto 72 x 90 inch Mats:
Can I have hexes or squares printed onto an 72 x 90 inch mat?
No. At this time we only can print a hex/square grid onto 72 x 45 inch mats. This may change in the near future, but not right now.
However, we can print our Rock Scatter Pattern or Star Pattern onto 72 x 90 inch mats.




Shipping the Mats:
Can I have a 72 x 45 inch mat shipped rolled to an overseas destination?
Yes, but the post office charges a minimum of $100 USD to do this; it is expensive, but you can probably get five 72 x 45 inch mats into the same box for the same rate, so if you can order more mats, or get a few friends to order more mats, this may work out to economically feasible.

Can I have a 72 x 90 inches mat shipped rolled up in box?
Yes, but we are not sure a 6 foot long box will survive the journey. This is a fairly long, and thin box that is surely going to be bent in the middle during transport -- you would be surprised how much a beating a box goes through, even when transported via FedEX Ground.

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Christmas Shipping (Shipping as Gifts):
Can I receive my order before Christmas?
In theory, yes, but understand, Christmas (November and the first two weeks of December) is by far our busiest time of year. We get swamped with orders and custom order requests. If your order is received on, or before, December 1st, there is a chance of receiving your order before Christmas, however, please send us an email note informing us that your order is intended as a gift for Christmas. This will help with our production scheduling.




Printing Hexes/Squares onto 72 x 90 inch Mats:
Can I have hexes or squares printed onto an 72 x 90 inch mat?
No. At this time we only can print a hex/square grid onto 72 x 45 inch mats. This may change in the near future, but not right now.
However, we can print our Rock Scatter Pattern or Star Pattern onto 72 x 90 inch mats.


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Custom Mats:
What is a custom mat?
A custom mat is a game mat order that requires us to either produce or purchase additional equipment, or requires more than usual time to manufacture. This includes purchasing felt colors that we do not normally stock, 4x8ft and 4x9ft game mats.

Will you make any mat I want?
There is only two criteria for custom mats:

or...
1) Is the mat feasible: How much does it cost to make and how long does it take to make.
2) Is the mat feasible on a commercial basis: will other customers want to purchase this mat? (this only applies if the equipment or production costs are high; we must to recoup our costs by selling the mat to other customers).


Will the custom mat be my design, so no one else will have the mat?
We reserve the right to make and sell more of your custom mats as part of our product line. This is how were recoup our costs and stay in business.

How long does it take to make my custom mat?
It depends. Custom mats usually take longer than regular mats as we try to "fit" the mat into our production schedule. Sometimes it is very difficult to "fit" a custom mat into our production schedule. Best to ask us at the time of purchase how long your mat will take to produce, as each mat is different.

How do I pay for a custom mat?
If we give the green light for your custom mat, and a price has been agreed to... we can send you a PayPal invoice, or you can pay via an International Money Order (or via check: US and Canadian customers only).

What is the base custom fee?
We start at $10, which really only pays us for the extra time that may be required to make the game mat. If there is not a commercial need for the product, that is to say, you are the only person in the world who would want such a game mat, the fees will be higher. We cannot incur all the costs, simply because the costs to product print screens, and other equipment, can be high. However, depending on what you require, sometimes the cost can be quite low. Best to ask. You never know.

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Bulk Order Discounts (Large Orders):
Do you offer discounts on large orders?
Yes, we offer discounts on large orders, based on the total price of the order, not including shipping costs:

   Tier 1: product* orders totaling between $100 and $150 receives a 5% discount.
   Tier 2: product* orders totaling between $150 and $200 receives a 10% discount.
   Tier 3: product* orders totaling over $200 receives a 15% discount.


   *Shipping costs are not inclued in product totaling; shipping rates are not discounted.

As of November 2015, we also offer discount coupons (ships with purchased order) with each large order, based on the total price of the order, not including shipping costs. The coupons are good for your next purchase of Hotz Mats products. The coupon will be good for any future purchase of $20 or more; only one coupon may be used on one purchase (can be a multiple item purchase); can be combined with bulk order discounts; the coupon is transferable so you or a friend may use it; coupons have a 1 year time limit (starting at time of shipping); to use, verification must be made at time of the next purchase -- each coupon has a serial number, which means, once used, the coupon may not be used again -- simply send us an email note with the serial number and we will either send you a PayPal Invoice with the total discounted, or will reimburse you the amount of the coupon's value via PayPal:

   Tier 1: product orders totaling between $100 and $150 receives a $5 Off Your Next Purchase Coupon.
   Tier 2: product orders totaling over $150 receives a $10 Off Your Next Purchase Coupon.






Mats Without Fabric Binder (cheaper mats):
Can I get a discount if I order a mat without the Fabric Binder?
Yes. If you order a 72 x 45 inch game mat without Fabric Binder, we will either reimburse you $5 USD (via PayPal) on each mat you order without Fabric Binder, or you can request a PayPal invoice and we will make the price, per mat 72 x 45 inch, $5 USD less than the price listed on our website store page. For Half-size mats, we will reimburse $2.50 USD; for quarter-size mats, we will reimburse $1.00 USD

Do you recommend me buying a mat without Fabric Binder?
It is up to you. Fabric Binder strengthens the game mat's surface to help prevent pilling and snagging. However, our felt supplier has stated to us that their felt is very high quality and is even used on poker tables without problems. We do recommend that you purchase our game mats with Fabric Binder, especially with regards to the Deep Space mat, or any of our mats that have been airbrushed since the binder also protects airbrushed artwork from normal gaming wear.





Returning Purchases:
Can I return my purchase if I am not satisfied with the product?
Yes. If you are not completely satisfied with your purchase, simply repackage it (folded is fine; if you purchased a rolled game mat, you may ship it back to us folded) and ship it back to us in a sell-able condition. We will refund your purchase price plus the cost of having shipped the product to you.






Requesting a Price Quote:
How can I request a price quote?
You can request anything, really, by just clicking on the below link. You can also use this to request a custom made game mat from us: PRICE QUOTE.


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Send questions, comments or suggestions to: Eric Hotz