Eric Hotz © 2008
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 Mat/Hex Questions Adding Hex/Square Grids to the Western Town Mats Double Sided Mats 6x4-ft and 6 x 8-ft Game Mats Printing Hexes/Squares onto 72 x 90 inch Mats Shipping the Mats Custom Mats Club Discounts (Bulk Order) Order Enquiries Mats Without Fabric Binder (cheaper mats) Returning Purchases Mat/Hex Questions: Which way do the hexes run on your mats? Our 72 x 45 inch mats (currently) have their hexes running the length, as apposed to running across the width. With our half-size and quarter-size mats, you have the choice of how you want the hexes to run. If you want to purchase half-size and quarter-size mats, please check this page: Mat Facts. How do you measure a hex? Please check the diagram found on the HOME page (example shows a 5 inch hex, and how you measure a hex size). Can you make me a 7ft x 11ft mat? Our felt comes in 6ft widths, so the maximum size is going to be 6ft wide. We can make virtually any length, but... we can only print hex/square grids up to 72 x 45 inches. We can print our star and rock scatter pattern up to 8-ft in length (these would be the Mars Red, Desert Brown and the Deep Space game mats), but anything larger than 72 x 45 inches will not come with hexes/squares.  Adding Hex/Square Grids to the Western Town Mats: How much would it cost to add a hex or square grid to the 72 x 45 inch Western Town mat? Adding a hex or square grid to a 72 x 45 inches mat increases the price by $10 USD. This makes the 72 x 45 inch Western Town mat $45.99 USD. Double Sided Mats: What is a double-sided mat? A double-sided mats are mats with either hexes/squares, artwork, or both, on both sides of a mat. What isn't a double-sided mat? If you need a Sea Blue, Desert Brown or Earth Green game mat with a hex or square grid on one side, but blank (no hexes/squares) on the reverse side, then this is a "single-sided" game mat. How do I order a double-sided mat? The best way to order a double-sided mat is to send us an email request for a PayPal invoice. How much does a double-sided mat cost? The cost varies from mat to mat. To look up the price of a double mat: Click Here Can I have a European Fields mat with hexes and the other side with the field pattern but without hexes? Yes. This mat costs $15 USD extra, and is listed on the Double-Sided mat chart Click Here Can I have a Sea Blue mat with a Deep Space mat on the other side? No. The color of the felt dictates the color on both sides of the felt mat. If you want two different colored mat sides, you must order two different mats. However, you can have a mat with European Fields on one side and Earth Green on the other, since both of these mats are made using the same green felt. Can I have a double-sided White mat? No. White felt is the one color felt that does not work double-sided. The reverse side will always show through -- you won't like the results (trust us here). How long does it take to make double-sided mat vs a regular mat? Because it is double-sided, and because we have to wait a while for the inks/paint to dry before we can start work on the other side, double mats do generally take longer to produce. Some double-sided mats are fairly quick to produce, while others can take much longer -- it is all a question of drying time (we did install heaters and fans in our drying room last December so drying time has been reduced). 6x4-ft and 6 x 8-ft Game Mats: 6x4-ft and 6 x 8-ft Game Mats At present, we can make 6x4-ft (72 x 48 inch) and 6 x 8-ft (96 x 72 inch) game mats providing the game mats do not have hexes/squares. This is considered a custom game mat and may have an additional $5 fee. However, the Western Town game mat can be requested as a 6x4-ft (72 x 48 inch) and 6 x 8-ft (96 x 72 inch) game mats at no extra charge. Please ask us before purchasing if you are in doubt or are confused about purchasing 6x4-ft (72 x 48 inch) game mats. Standard Game Mats We Produce The standard game mat we produce with: 72 x 45 inches (6x3-ft 9-inches); the double-size game mat measures: 72 x 90 inches (6x7-ft 6-inches); half-size: 34 x 45 inches; and quarter size: 22 x 34. Printing Hexes/Squares onto 72 x 90 inch Mats: Can I have hexes or squares printed onto an 72 x 90 inch mat? No. At this time we only can print a hex/square grid onto 72 x 45 inch mats. This may change in the near future, but not right now. However, we can print our Rock Scatter Pattern or Star Pattern onto 72 x 90 inch mats. Shipping the Mats: Can I have a 72 x 45 inch mat shipped rolled to an overseas destination? Yes, but the post office charges a minimum of $100 USD to do this; it is expensive, but you can probably get five 72 x 45 inch mats into the same box for the same rate, so if you can order more mats, or get a few friends to order more mats, this may work out to economically feasible. Can I have a 72 x 90 inches mat shipped rolled up in box? Yes, but we are not sure a 6 foot long box will survive the journey. This is a fairly long, and thin box that is surely going to be bent in the middle during transport -- you would be surprised how much a beating a box goes through, even when transported via FedEX Ground. Custom Mats: What is a custom mat? A custom mat is a customer mat order that requires us to either produce or purchase addition equipment to manufacture the mat. This includes purchasing felt colors that we do not normally stock (only if we have to make a special trip to our supplier to purchase the said felt). Will you make any mat I want? There is only two criteria for custom mats: 1) Is the mat feasible: How much does it cost to make and how long does it take to make. 2) Is the mat feasible on a commercial basis: will other customers want to purchase this mat? (this only applies if the equipment or production costs are high; we need to recoup our costs by selling the mat to other customers). Will the custom mat be my design, so no one else will have the mat? No. We reserve the right to make and sell more of your custom mats as part of our product line. This is how were recoup our costs and stay in business. How long does it take to make my custom mat? It depends. Custom mats usually take longer than regular mats as we try to "fit" the mat into our production schedule. Best to ask us at the time of purchase how long your mat will take to produce, as each mat is different. Bulk Order Discounts (Club Discounts): Do you offer discounts on large orders? Yes: Mat orders totaling between $150 and $300 receive a 10% discount; Mat order totaling over $300 receive a 15% discount. Shipping rates are not discounted. Mats Without Fabric Binder (cheaper mats): Can I get a discount if I order a mat without the Fabric Binder? Yes. If you order a 72 x 45 inch game mat without Fabric Binder, we will either reimburse you $5 USD (via PayPal) on each mat you order without Fabric Binder, or you can request a Paypal invoice and we will make the price, per mat 72 x 45 inch, $5 USD less than the price listed on our website store page. For Half-size mats, we will reimburse $2.50 USD; for quarter-size mats, we will reimburse $1.00 USD Do you recommend me buying a mat without Fabric Binder? It is up to you. Fabric Binder strengthens the game mat's surface to help prevent pilling and snagging. However, our felt supplier has stated to us that their felt is very high quality and is even used on poker tables without problems. We do recommend that you purchase our game mats with Fabric Binder, especially with regards to the Deep Space mat, or any of our mats that have been airbrushed since the binder also protects airbrushed artwork from normal gaming wear. Order Enquiries: Can I Send A Note Enquiring About My Order Yes: But when enquiring please give us the date in which you placed your order. This will help us locate your order. We get a lot of customer orders, but, PayPal doesn't always inform us of customer orders, so we may NOT have received your order (thank you PayPal). By giving us your date, we will be able to locate your order quicker, and if we have to search out the PayPal records much easier and quicker too. Can I Change My Shipping Address After Placing An Order Yes: But obviously, the sooner you inform us the better. Please try to inform us within 7 days of placing an order. There are times when we can ship an order within a couple days of receiving the order. Shipments done using FedEX Ground change have the shipping address changed in mid shipment, but FedEX doesn't really like to do this (we have done it for customers in the past). Packages shipped via Air Mail or Surface Mail cannot have their address changed once shipped. Returning Purchases: Can I return my purchase if I am not satisfied with the product? Yes. If you are not satisfied with your purchase, simply repackage it (folded is fine; you do not have to ship a rolled game mat in a rolled state) and get it back to us in a sellable state. We will refund your purchase price plus the cost of having shipped the product to you. |